Frequently Asked Questions

Client FAQ's

I want to ask for a revision. How does this work?

Clients can request for a revision within:

  1. 7 business days of FULL submission of the order; OR
  2. 7 business days within each batch submission (if you had agreed to receive the content in batches)

Such revision requests should come with feedback on what you want changed. We cannot and will not make revisions if we do not receive a revision request with feedback within 7 business days. After such period, the order will be considered as complete and fulfilled.

Revisions are always free.

What happens if I am not happy with the content and want to ask for a refund?

If you are unhappy with the content for whatever reason, the content MUST be sent back for a revision.

If, after 3 revisions, the content still does not comply with any detailed instructions, expectations or standards set by the client, you may file for a refund.

Can I order just a single/one piece of content?

Unfortunately, no. Because we want to make content work for you.

We've designed our content packages to not only suit the needs of businesses and agencies, but to also maximize the content's efficiency, relevance, volume, and value.

If you'd like to create custom packages or bundles, chat with one of our content managers using the chat button on this page or contact us.

What if I want to order more than 1 blog post a week for [period of time]?

If you plan on publishing more than 1 blog post a week, you can:

  1. Increase the quantity of the order; OR
  2. Order a larger package

The packages we have (e.g. “1 blog post a week for a whole year (48 total)”) is simply a guideline to help you (and us) plan your content more efficiently. You may choose to order packages to scale with your publishing schedule in any way you like.

For instance, you can order the package “1 blog post a week for a whole year (48 total)” to publish 2 blog posts a week for 6 months instead.

What are your delivery schedules like?

We have set the delivery times at the lowest minimum number of business days it may take to deliver the content. This is to make room for revisions (if any) or if you prefer to receive the content in batches over a period of time. Actual delivery time may be longer than stipulated.

Delivery time is different for each package and is set according to volume. We recommend you to read the details of each package to understand what the delivery schedules are for each one.

Quality work takes time. Please allow a minimum of 7 business days to complete the order.

Do you offer wholesale pricing?

Agencies with a content budget of more than US$2,500.00/month should contact us for wholesale pricing.